Support

Customers receive a free one-year Customer Support Services (CSS) agreement with the purchase of the following products:

• Task Workbench
• JBoss Deployment Toolkit
• Oracle Deployment Toolkit

Customers receive 60 days of free support and an unconditional 60-day money-back guarantee with the purchase of the following products:

• Bprime™ BA
• Bprime for Siebel

Ensemble's CSS agreement guarantees operational and technical support, including upgrades. Download the Ensemble CSS Agreement for terms and conditions.

For technical product support, contact us at  .

Except in the case of Task Workbench and Bprime for Siebel, customers with a valid CSS agreement can upgrade to the latest version by downloading directly from our products download area in the right sidebar. To upgrade your version of Task Workbench or Bprime for Siebel, contact us at  

The annual CSS renewal rate for that product's Pricing and Purchasing page. To renew your CSS agreement, download Ensemble's CSS Agreement and send a purchase order referencing this agreement to Ensemble by fax or mail:

If you have any questions or difficulties, contact Ensemble Sales at  .